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Editor's Perspective The Dog Days of Summer By Vitisia Paynich
Online Strategies The Good Old-Fashioned Telephone By Marty M. Fahncke
Technology Talk Direct Response Online Video By Paul Soltoff
Internet Talk It's a Wellspring of Knowledge By Nichole Baiel
Marketing Methods How Successful Companies Adapt to Global Competition By Peter Koeppel
Legal File IVR: New Opportunities, New Pitfalls By Jeffrey D. Knowles and Ronald M. Jacobs
Radio Dial Anti-Wrinkle Radio Campaigns By Bill Sullivan
Media Matters The Power to Build Brands By Dick Wechsler
Backend Business The Data-Centric Explosion: Media, Metrics and Profit By Steven J. Edelstein
After the Phone Rings... Continuity Customer Aquisition Tactics By Shari Altman
Per Inquiry Toto, I Have a Feeling We're Not in Kansas Anymore By Rick Petry
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