Comments on: May 2009 – Feature: Super Support http://www.electronicretailermag.com/er0509_super/ The One Global Source for Multichannel Marketing Wed, 21 Jul 2010 03:47:13 -0400 http://wordpress.org/?v=2.8.1 hourly 1 By: John Lindberg http://www.electronicretailermag.com/er0509_super/comment-page-1/#comment-133 John Lindberg Wed, 13 May 2009 11:51:59 +0000 http://www.electronicretailermag.com/?p=2073#comment-133 Excellent article! Our business model is focused on service to smaller ecommerce merchants as most fulfillment companies need at least 2,000 orders a month to access their service systems. But no matter how many orders per month an online merchant has, perfect fulfillment customer service requires constant innovation. As examples, we are beta testing a new UPS return processing system that eliminates the return shipping hassle for online customers and have recently introduced a new 10% discount off USPS first class international postage to encourage our client's export business. John Lindberg - President EFULFILLMENT SERVICE INC. Excellent article! Our business model is focused on service to smaller ecommerce merchants as most fulfillment companies need at least 2,000 orders a month to access their service systems. But no matter how many orders per month an online merchant has, perfect fulfillment customer service requires constant innovation.

As examples, we are beta testing a new UPS return processing system that eliminates the return shipping hassle for online customers and have recently introduced a new 10% discount off USPS first class international postage to encourage our client’s export business.

John Lindberg – President
EFULFILLMENT SERVICE INC.

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