March 2009
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March 09
Table of Contents

Features
A Makeover for Avon
The iconic beauty brand is Electronic Retailer’s Direct to Consumer Marketer of the Year.
By Tom Dellner

Media Buying in a Recession
Some of the industry’s leading media experts provide valuable tips for surviving this challenging economic climate.
By Vitisia Paynich

Building a Cyber Village
Do customer-centric communities answer the scalability question? For companies conducting business via the web, they offer a risk-free, highly measurable acquisition strategy.
By Neil Rosen

Columns
The Media Report
Lessons From the DR Playbook
By Jack Myers

Industry Insight
Celebrity Endorsements: Help or Hinderance?
By Chris Rosica

Guest Outlook
Producing Effective DRTV in a Recession
By Gene Silverman

Rick Petry
Snuggie Love

Channel Crossings
DRTV
Setting Reasonable Metrics to Achieve Great ROI
by Robert Yallen

Legal
Resolving Business Conflicts Via Settlement Agreements
by Gary P. Kohn

Radio
A Penny-Wise Test for 2009
by Joe Rashbaum