December 2008
Read the entire issue
through our interactive
format…Click Here.

Sponsored By:
December 08 Table of Contents

Features
Sole Man
In 2008, Zappos.com generated $1 billion in web sales. Yet, despite this online shoe company’s success, CEO Tony Hsieh says it’s not about building sales–it’s about providing the best customer experience and creating a fulfilling corporate culture.
By Vitisia Paynich

The Youth Movement
Marketing to tweens can be a challenging mission. Whether it’s dealing with wary parents or government regulations, tween marketing professionals walk a tight rope. However, in the end, when executed correctly, the benefits outweigh the detractions.
By Pat Cauley

Combatting Click Fraud
While no system is 100-percent effective against click fraud, some easy-to-implement preventive measures can provide early detection and reduce your exposure to online fraudsters.
By Jason Chang

ERA Section
eRetailer Summit
Registration for ERA’s second annual eRetailer Summit–now open
By Karla Kelly
ERA Education
Upcoming accreditation course highlights customer care
By Ashley Cavell
A Message from the Chairman
Credit crunch: signs of the times
By Nathan Fagre
Self-Regulation
ERSP reaches a milestone
By Peter Marinello
Columns
Ask the Expert
What role will DRTV play in mobile advertising?
By Timothy R. Hawthorne

Rick Petry
After: the Flood

Channel Crossings
DRTV
The importance of Sourcing and Tracking for DRTV success
by Dave Savage

Mobile
When the Going Gets Tough, the Tough go Mobile
by Dan Meehan

Management
Coaching on the DR Court, Part 1
by Leo Gorcey