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Table of Contents

Features
Google Puts Metrics in Motion
Brett Goffin, industry development manager, retail, says utilizing analytics tools across online and offline platforms enables marketers to understand their customers better and get the right message in front of them.
By Vitisia Paynich

The Right Connection
Do you know how to get the most from your teleservices company? Industry experts reveal how to effectively leverage a call center’s expertise to make sure your DR campaigns are on target.
By David Lustig

Banner Appeal
Have you already done your research on Internet banner advertising? If so, Part 2 of this two-part series can guide you through the next step: developing your media and creative strategy.
By Anthony Sziklai

ERA Section
Govt Affairs
The Politics of DRTV
By Tomiyo Turner
Columns
Ask the Expert
Obama Infomercial Proves the Candidate Communicates
By Timothy R. Hawthorne

Rick Petry
50 is the New 50

Channel Crossings
Legal
The Mirror Image Doctrine in the Post-Trudeau Era
by Linda A. Goldstein

DRTV
Is This a Tough Media Environment?
by Dan Zifkin

Global Outlook
Japan’s Economy and the Prognosis for the DR Industry
by Harry Hill