Editor’s Perspective
The Dog Days of Summer
By Vitisia Paynich
Online Strategies
The Good Old-Fashioned Telephone
By Marty M. Fahncke
Technology Talk
Direct Response Online Video
By Paul Soltoff
Internet Talk
It’s a Wellspring of Knowledge
By Nichole Baiel
Marketing Methods
How Successful Companies Adapt to Global Competition
By Peter Koeppel
Legal File
IVR: New Opportunities, New Pitfalls
By Jeffrey D. Knowles and Ronald M. Jacobs
Radio Dial
Anti-Wrinkle Radio Campaigns
By Bill Sullivan
Media Matters
The Power to Build Brands
By Dick Wechsler
Backend Business
The Data-Centric Explosion: Media, Metrics and Profit
By Steven J. Edelstein
After the Phone Rings…
Continuity Customer Aquisition Tactics
By Shari Altman
Per Inquiry
Toto, I Have a Feeling We’re Not in Kansas Anymore
By Rick Petry
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