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Table of Contents

Features
E-mail They’ll Open
French retailer Fnac learned that e-mail marketing does work after all–provided the mailings speak to customers’ actual concerns.
By Jack Gordon

Picture Perfect Marketing
Chief Business Development Officer Jeff Hayzlett says taking a blended approach to marketing that includes channels like television, direct mail and viral marketing is what has made this 130 year-old company one of the most recognizable brands in the world.
By Vitisia Paynich

Making Sense of European E-commerce
eMarketer’s Jeffrey Grau and Karin von Abrams shed light on the fascinatingly disparate markets that make up Europe’s online economy.
By Tom Dellner

Marketing Judo Revisited
How to stop ruthless retailers, unscrupulous affiliates and fraudsters by learning and averting their dishonest practices, Part 2
By Anthony Sziklai

ERA Section
Accreditation
10 steps to direct response accreditation
By Sieglinde Friedman

Networking
ERA networking receptions rock!
By Robin Greenspan

Columns
Editor’s Perspective
By Vitisia Paynich

Online Strategies
Stop Guessing What Your Customers Want From Your Website
by Aaron Kahlow

Marketing Methods
Video Games: A Recession-proof Business
by Peter Koeppel

Ask the Expert
Can User-generated Content Do More for Advertisers?
by Timothy R. Hawthorne

Rick Petry
Mouse Bites Man
by Rick Petry

Channel Crossings
Radio
Radio Station Websites: A New Frontier in Advertising
by Bill Sullivan

Legal
FTC Approves New Rule Provisions Under the CAN-SPAM Act
by Linda A. Goldstein

Online
Finding the Right Dashboard Partner
by Alan Osetek

Customer Care
Converting Soft Offers Into Hard Cash
by Leo Gorcey

Global Outlook
Europe
Leverage European Consumer Shopping Payment Preferences
by Carl-Olav Scheible

China
Five Tips for Communicating With the Chinese
by Bill Quarless

Latin America
Opening the Door to the Latin American Market
by Daniel Gorinstein