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Table of Contents

Features

The Gaiam Effect
Electronic Retailer’s “Multichannel Marketer of the Year” stays ahead of the curve when it comes to broadening its customer reach. This lifestyle media company embraces a diverse marketing strategy that comprises DRTV, retail, catalog, e-commerce, social networking, and other emerging technologies.
By Vitisia Paynich

Cleaning Up Online
Euro-Pro’s Shark Steam Mop is a successful product with lessons to teach. A big one has to do with how DRTV viewers now do their buying.
By Jack Gordon

Smarter Search
Search engine marketing expert Dana Todd explains how to increase the efficiency of your pay-per-click campaigns.
By Tom Dellner

ERA Section

A Message From ERA’s Education Committee Chair
ERA’s Education Is Retail-Driven
By Brett Goffin

Speaker Exchange
Industry Leaders Speak Up
By Sieglinde Friedman

Research Study
Research: ERA’s Commitment to Retailers
By Sieglinde Friedman

Columns

Legal File
FTC on the DNC Warpath
By Jeffrey D. Knowles and Jennifer L. Mcvey

Online Strategies
Social Media Vendor Selection Guide
By Aaron Kahlow

Marketing Methods
TNS and TiVo Take on Nielsen
By Peter Koeppel

Rick Petry
Stirred, Not Shaken
By Rick Petry

Channel Crossings
Channel Crossing: Legal
Understanding Work-Made-For-Hire Agreements
By Gary P. Kohn

Channel Crossing: DRTV
A Primer on Candidates’ DRTV Opportunities
By Gene Silverman

Channel Crossing: Radio
DR Radio Can Sell Books
By Bill Sullivan

Channel Crossing: Online
Are You Undermining Your Direct Sales
By Kenneth R. P. Osborn

Channel Crossing: Research
You’re Listening to Your Customers, But Are You Hearing Them?
By Dan Neely